Problem Resolution
Below are some answers to some typical questions.
If you still have a question, please email us or give us a call.

Please CLICK on the link below to see the informational PDF.

E-Payment

How To: Sign-Up for Electronic Payment (E-Pay)

How To: Set-Up your Customer Data Portal

How To: Use E-Pay to Pay your Bill (Once You’ve Signed-Up)

 

Network Related Troubleshooting (Printing Issues)

How to Prevent a Sharp Copier from Falling Off the Network

Trouble Shooting Printing Problems on Sharp Copiers 

Scanning/SharpDesk Troubleshooting and Set Up

How to Add and Delete Addresses for Scan to Email and Faxing (Legacy Models)

How to Add and Delete Addresses for Scan to Email and Faxing (Newer Models)

How to Fix Common Scan to Email Issues (Legacy Models)

How to Fix Common Scan to Email Issues (Newer Models)

How to Set-up Scan to Email on most Sharp Models

How to Setup SharpDesk

Trouble Shooting Common SharpDesk Errors

Quality Issue Troubleshooting

How to eliminate dark horizontal lines on prints (Legacy Models)

How to eliminate white horizontal lines on prints (Legacy Models)

Removing Lines or Deletions on Newer Model Sharp MFPs

Configuration and Set Up Support

Tray Set-Up Guide for Sharp MFPs

How to Download and Install Print Driver on MAC

How to Download and Install a Sharp Print Driver on a Windows PC (Legacy Models)

How to Download and Install a Sharp Print Driver on a Windows PC (Newer Models)

How to Find a Sharp IP Address (Legacy Models)

How to FInd a Sharp IP Address (Newer Models)

How to get a Meter Read on your Sharp Copier (Legacy Models)

How to get a Meter Read on your Sharp Copier (Newer Models)

How to Program the Bypass Tray (Legacy Models)

How to Program the Bypass Tray (Recent Models)

How to View User Counts on most Sharp Copiers

Tab Printing on your Sharp Copier (Legacy Models)

Tab Printing on your Sharp Copier (Newer Models)

When & How to Order Sharp Supplies

Email and Status Alerts Setup for Sharp MFPs (Legacy Models)

Email and Status Alerts Setup for Sharp MFPs (Newer Models)

How to Setup User Account Codes on a Sharp Copier (Legacy Models)

How to Setup User Account Codes on a Sharp Copier (Newer models)

How to Manage User Account Codes on a Sharp Copier (Legacy Models)

How to Manage User Account Codes on a Sharp Copier (Newer Models)

How to Secure Print to a Sharp Copier (Legacy Models)

How to Secure Print to a Sharp Copier (Newer Models)

How to Setup Scan to Email on Sharp Copiers Using a Gmail Account

How to Change Media Types on a Xerox Altalink/Versalink

How to Install Print Drivers for Xerox Alta/Versalink in Windows

How to find your IP Address on a Xerox Alta/Versalink

How to Add Contacts to the Address Book of a Xerox Alta/Versalink

How to “Job Build” on a Xerox Alta/Versalink

How to Fix Lines on Prints and Copies on a Xerox Altalink MFP

How to Fix Lines on Prints and Copies on a Xerox Versalink MFP

How to Setup Scan to Email on a Xerox Versalink MFP

How to Setup Scan to Email on a Xerox Altalink MFP

How to Setup Scan to Network Folder on a Xerox Versalink MFP

How to View Meters and Supply Levels on a Xerox Alta/Versalink MFP

How to Setup Automatic Meter and Toner Alerts on your Xerox Altalink MFP

How to Troubleshoot Network Connection Issues with your Xerox MFP

e-Concierge Support

How to Install e-Concierge Toner Ordering Program

How to Order Toner Using the e-Concierge Toner Ordering Program

How to Reset Login Password for e-Concierge Toner Ordering Program

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