Problem Resolution
Below are some answers to some typical questions.
If you still have a question, please email us or give us a call.

Please CLICK on the link below to see the informational PDF.

Network Related Troubleshooting (Printing Issues)

Scanning/SharpDesk Troubleshooting and Set Up

Quality Issue Troubleshooting

Configuration and Set Up Support

How to Download and Install Print Driver on MAC

How to Download and Install a Sharp Print Driver on a Windows PC (Legacy Models)

How to Download and Install a Sharp Print Driver on a Windows PC (Newer Models)

How to Find a Sharp IP Address (Legacy Models)

How to FInd a Sharp IP Address (Newer Models)

How to get a Meter Read on your Sharp Copier (Legacy Models)

How to get a Meter Read on your Sharp Copier (Newer Models)

How to Program the Bypass Tray (Legacy Models)

How to Program the Bypass Tray (Recent Models)

How to View User Counts on most Sharp Copiers

Tab Printing on your Sharp Copier (Legacy Models)

Tab Printing on your Sharp Copier (Newer Models)

When & How to Order Sharp Supplies

Email and Status Alerts Setup for Sharp MFPs (Legacy Models)

Email and Status Alerts Setup for Sharp MFPs (Newer Models)

How to Setup User Account Codes on a Sharp Copier (Legacy Models)

How to Setup User Account Codes on a Sharp Copier (Newer models)

How to Manage User Account Codes on a Sharp Copier (Legacy Models)

How to Manage User Account Codes on a Sharp Copier (Newer Models)

How to Secure Print to a Sharp Copier (Legacy Models)

How to Secure Print to a Sharp Copier (Newer Models)

How to Change Media Types on a Xerox Altalink/Versalink

How to Install Print Drivers for Xerox Alta/Versalink in Windows

How to find your IP Address on a Xerox Alta/Versalink

How to Add Contacts to the Address Book of a Xerox Alta/Versalink

How to “Job Build” on a Xerox Alta/Versalink

How to Fix Lines on Prints and Copies on a Xerox Altalink MFP

How to Fix Lines on Prints and Copies on a Xerox Versalink MFP

How to Setup Scan to Email on a Xerox Versalink MFP

How to Setup Scan to Email on a Xerox Altalink MFP

How to Setup Scan to Network Folder on a Xerox Versalink MFP

How to View Meters and Supply Levels on a Xerox Alta/Versalink MFP

How to Troubleshoot Network Connection Issues with your Xerox MFP

How to Install PageConnect on your PC

How to Order PageConnect Supplies

e-Concierge Support

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